If rain is expected for your entire event, please ensure you have a backup wet weather venue!

If you would like to cancel or postpone the hire prior to the day, you will receive a credit minus any applicable surcharge for the notification period. Please view our Cancellation Policy. No further refunds or credits will be applicable after you have postponed/changed your hire date once. 

RAINFALL & LIGHTNING: OUR CASTLES CAN WITHSTAND LIGHT RAIN HOWEVER IF YOU EXPERIENCE ANY SEVERE WET WEATHER DURING THE COURSE OF YOUR HIRE, YOU MUST:

Remove patrons from the Inflatable

Turn Inflatables off

Disconnect the Power Supply

WIND POLICY

WIND IS AN EXTREMELY DANGEROUS ISSUE FOR INFLATABLES. OUR WIND POLICY IS SET IN STONE, IF WIND SPEEDS EXCEED 30KPH THE INFLATABLE MUST BE SHUT DOWN IMMEDIATELY. IF WIND SPEEDS ARE BETWEEN 25-30KM/H, YOU MUST:

Immediately remove patrons from the Inflatable

Turn Inflatables off

Disconnect the Power Supply

During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe we will proceed with your booking unless we hear from you. Credits do not apply should weather impact your hire after the castle has been installed.