BOOKING POLICY

All bookings are subject to a non-refundable fee of $100. Should you proceed with your booking, this fee will be applied to your hire fee. When booking you (The Lessee) agree to our Terms, Conditions and Policies

DELIVERY POLICY

Delivery will be to the street address as specified by you (The Lessee), prior to the event start time you have stated within your booking.

The Lessee grants Butter Events (The Lessor) the right to enter the property at the agreed street address for the delivery and subsequent setup and pack up of the unit.

After your order has been successfully received by us, you will receive a confirmation email. We will contact you again, prior to your event, confirming a delivery and setup time.

LOCATION ISSUES

If we arrive at the destination and there are issues with the location that we are needing to setup, Butter Events reserves the right to leave the premises and the rentee can be charged 100% of the hire at the discretion of Aussie Inflatables. Reasons for this situation occurring include but are not limited to:

Uneven Surface

Ground is too hard for Inflatable to be Safely Secured

Unsafe Surface (gravel, rocks, dirt)

No Access to Setup Area

Underground Irrigation, pipes, electrical Hazards not marked out or Client not sure where or if any Underground Infrastructure lays.

Power Lines and or other Infrastructure positioned above Setup Area.

Emergency Evacuation Areas/ exits potentially blocked or compromised.

No Power Supply within acceptable limits (maximum 40 metres)

No Water Access within acceptable limits (maximum 20 metres)